Customer Help
Our happiness team is always here to assist.
Frequently asked questions
Using JomJalan
We are sorry that there’s error(s) found in the site. And we would really appreciate it if you report it to us. You may do so by contacting us in the Facebook message.
No. You don’t have to create an account in JomJalan to find discount tickets at your destinations.
However, the sites where you buy your tickets may ask you to do so.
We choose a partner based on how long they’ve been in the travel business, reputation as well as the discount rate they offer.
Yes. Our aim is the help you save and protect your interest. Let us know if our partner is not performing up to the standard that you expect them to.
No. Because we don’t handle your ticket bookings, we never store your details on our end.
Questions about your trip
On tickets and tours booked
While we try as much as possible to make sure the rates are accurate, the tickets to the attraction or tour may change as we work with many travel sites and they change their rates consistently, sometimes even daily.
Please contact the site that you placed your ticket or tours as we do not process or handle the ticketing matters, but is here just to compare the best price from reliable providers.
If something goes wrong with your ticket or tour, the best way is to contact the website where you placed your booking directly.
Every travel site has different rule on how the tickets are issued. We mostly partner with sites that issues etickets that you don’t have to print. But please check on your respective ticket issuer for confirmation.
Each attraction is different. So, while some let you do so, others don’t. Check with your ticket issuer for details.
Every ticket sites have their own rule on this matter. It’s best to check with them directly.